My rubbish collection was missed this week.  How can I have it collected?

Refuse from domestic properties is collected weekly and should be made available from 7.00am on your collection day.  You are now required to place your landfill and recycling waste outside the front of your property in wheelie bins. Refuse and recycling collections are the responsibility of Mid Sussex District Council however, if you need to organize a ‘missed collection’ or find out what day your refuse is due to be pick up, please call the Help Point.  

I have tried putting garden waste out for the dustmen but they will not take it.

Garden Waste will only be accepted by the refuse collectors if it is contained in Mid Sussex District Council garden refuse sacks.  You will need to purchase these from the Help Point.  You just put these out with your household refuse.

The street light outside my house is not working.  How can I get this fixed?

Very simply, just call the Help Point.  The majority of street lights in West Sussex are owned by West Sussex County Council and they have a contractor who looks after these lights.  Make a note of the column number, which should be clearly visible, and ring that in along with the road name.  the Help Point staff can then contact the West Sussex County Council contractor who will endeavour to fix it promptly.  Where a column number is not evident please give the Help Point staff clear instructions as to the location of the light.

How can I get a Bus Pass?

Everyone over 60 is entitled to concessionary travel.  You can have a Sussex Countycard Bus Pass and a Senior Railcard.  For more details on how to obtain these, simply call the Help Point on 01444 247726 or email.

I would like to register the birth of my baby and do not know how to go about this.

The Registrar visits the Help Point twice a week on Tuesdays and Thursdays between 3.00pm and 4.00pm. They can register births and deaths and you will need to make an appointment to see them.  Call the Help Point to find out how to make an appointment.

There is a pothole in the road outside my house.  How can I report it?

Very simply call the Help Point.  A member of the team will take some details from you such as the precise location and how deep it is.  They will then contact the Area Highways Department on your behalf and report the problem.  In fact, you can report any problem to do with roads and footways. the Help Point Team will be happy to assist you.

How can I apply to go on the Council Housing List?

Mid Sussex District Council transferred their housing stock to New Downland Housing Association in 1990.  You can apply to go on the Common Housing Register which is administered by the Housing Association.  For more information and an application form, contact the Help Point.

I am new to the area and need to register with a doctor and a dentist.  How can I find them?

The West Sussex Primary Care Trust produces a leaflet called 'Your Guide to Local Health Services'.  the Help Point stocks these leaflets plus many more to help you find out more about the local area.

Where can I find out whether I am entitled to Housing Benefit?

A housing benefit officer from Mid Sussex District Council holds a surgery twice a week at the Help Point on Tuesdays and Thursdays between 9.00am-12.30pm.  No appointments are necessary.  Just pop in!

I am thinking of having an extension built.  Where can I find out whether I need planning permission?

The Local Planning Authority covering Burgess Hill is Mid Sussex District Council.  A Planning Officer holds a surgery at the Help Point on Monday mornings between 10.00am-12.00pm.  They are available for general advice and no appointments are necessary.  Burgess Hill Town Council also receives a copy of every planning application pertinent to Burgess Hill that Mid Sussex District Council considers.  If you need to view any planning applications, this can be done at the Help Point.

I am looking for a childminder but do not know who to contact?

Information on childminders, nurseries, pre-school playgroups and out of school care can be accessed through the West Sussex Children's Information Service.  Contact the Help Point for more details.

I would like some more information on the schools in Burgess Hill.

Admissions for Burgess Hill are dealt with by the Crawley Education Office.  Contact the Help Point for a leaflet called 'Admission to schools in West Sussex' or view our list of schools.