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Water Utilities

Water UtilitiesBurgess Hill and the surrounding area is served by South East Water (drinking water) and Southern Water (sewage).

SOUTH EAST WATER
Customer Services: 0845 301 0845 (open Monday - Friday, 8am - 7pm, and Saturday, 8am - 1pm)

24 hour Emergency Line: 0845 602 1724.
 
Please only use this emergency number if you have no water at your cold water kitchen tap, there is a burst water main in the highway, or damage or danger could be caused to people or properties from a water leak.

Any general or billing enquiries must be made to our customer contact centre.

Water Leak Alert Line: 0800 028 3399

Website: www.southeastwater.co.uk

 

Water Meters
As part of a five year investment programme agreed with Ofwat, South East Water will be installing 200,000 water meters by 2015, meaning that 70% of customers will have a meter by 2015 with the number due to reach 90% by 2020. This is a compulsory programme to fit meters to help protect future water supplies.

From Summer 2011 South East Water will begin metering in Burgess Hill and Haywards Heath. They offer a postcode search so that you can find a specific date for your address.

For more full details of the metering programme visit www.makingeverydropcount.co.uk.

Follow South East Water's advice to keep yourself protected against bogus callers during the metering programme.
 

SOUTHERN WATER
Please note that the owner/occupier has responsibility for the drains that run from their property up to and including the connection with the main public sewer.  Private manhole covers are not the responsibility of Southern Water.  To obtain a replacement manhole cover contact a Builder’s Merchant.

Payment Enquiries: 0845 272 0845 or automated line: 0845 270 1508
(Lines open: 8am - 6pm Monday to Friday, 8am - 1pm Saturday)

24 hour Emergency Line: 0845 278 0845
Please only ring this number is you have a water supply or wastewater emergency, including blocked drains or wish to report a possible pollution.

Website: www.southernwater.co.uk.

Drainage Maps are available from Southern Water telephone 0845 270 0212.

Surface Water Drainage Rebate – telephone 0845 279 0845 and leave your name, address and reference number (from bill) and an information pack will be sent to you.