Information on support available at the supermarkets for vulnerable people and those shopping for them.


Waitrose has launched a ‘Volunteer’s Shopping Card’ for customers unable to get to the shops themselves. They can now buy a dedicated e-gift card online at that can be emailed directly to friends, neighbours and volunteers to use on their behalf in W&P shops.


Asda has launched a dedicated volunteer shopping card to help the many people self-isolating and unable to go out to buy their shopping. Customers can buy these shopping cards online, top up and give to their family member, friend, or NHS volunteer to pay for their shopping without the hassle of using cash or bank cards. This also promotes a contactless way of shopping, essential for reducing risk to self-isolating customers. These volunteer shopping cards can be bought at


If you are a vulnerable person, you will be able to book a priority slot and select an eight hour window for delivery from today, Monday, April 6. Customers who do not currently have a Tesco account and have a letter from the NHS can either create an account online or call the supermarket on 0800 917 7359.


Once you are told you qualify for priority delivery, you can call the Sainsbury’s customer care line on 0800 636262, although the supermarket has warned it is very busy and you might need to try a couple of times. When you get through to a member of staff, they will help you arrange a delivery slot.


Vulnerable Asda customers will receive a link to take them to the Asda site, where they will be able to access a recurring delivery slot. They will also be able to access slots a week further in advance of everyone else if they don’t want a recurring slot. These customers will also benefit from free delivery and no minimum spend when they place their order.


Morrisons is working to make more delivery slots available, and is adding a fast track to its queue system so that vulnerable customers can be prioritised. Customers who are classed vulnerable by the government will already have received communications from the supermarket.