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Carer Support and Advice

Carer Support & AdviceCarers Direct

Carers Direct is a practical and comprehensive information, advice and support service for carers. Whatever you're looking for, you can call them free* on 0300 123 1053 or visit the website: *Calls are free from all UK landlines, the charge from mobiles may vary, lines are open 8am-9pm Monday-Friday and 11am-4pm on weekends and bank holidays. 

Carers Emergency Alert Card Scheme 
The Carers Emergency Alert Card ensures that a friend, neighbour or relative, as nominated by the carer, is alerted if the carer is unable to return home.

Each carer registered has a laminated card with the sentence "Carer’s Card -someone depends on me. In an emergency please telephone…". A unique identification number is printed on the card that enables staff at Chichester Link to the ICIS websiteCareline Call Centre to make contact with the carers’ nominated person. The telephone number operates 24/7.

The scheme is available for all carers in West Sussex, including parents / carers of children with special needs and a high level of dependency. Carers are asked for details of their nominated contacts, brief details of the medical condition of the person being cared for, their GP, and if relevant the details of the car they travel in. The scheme provides an initial alert service to a nominated next of kin. Carers can carry this with them to act as the first alert to their caring responsibilities.

Please note The Carers Emergency Alert Card is not the same as the Emergency Respite Service.

I'm a Carer - What Do I Need To Do?
All new referrals for the card are dealt with by Chichester Careline, which provides the telephone response in an emergency. Referral forms and information are available in hard copy and on the internet.

Chichester Careline's contact details are as follows: telephone: 01243 778688, email:, website:

Carers' Emergency Respite Scheme 
Many carers worry about what would happen to the person they care for, if, for example, they become ill, or were involved in an accident. The carers' emergency respite scheme is intended to provide the carer with peace of mind by making sure that trained home-based care can be put in place for a short time. Care can be provided for up to 48 hours, or for 72 hours over a weekend or bank holiday. This enables someone to stay safely in their own home until the emergency is over or other care arrangements can be made. Link to the Crossroads website

To be eligible for the scheme the carer must be providing regular and substantial care for an adult who is either frail or has an illness, physical disability, sensory impairment or dementia, and lives at home in West Sussex.

This service is provided by Crossroads. To request an emergency plan, telephone 01403 243924 or email, website:  

Carers Support West Sussex is an independant charity supporting some of the 89,000 family and friend carers living in West Sussex.

With more than 19,000 carers currently registered with the charity, they run Support Croups, a Carer Response Line, help carers access equipment to assist them in their caring role or provide funds so that carers can do something for themselves. They can also help carers access counselling and call-back services, wellbeing support and have teams in all of the major hospitals in West Sussex, as well as East Surrey Hospital in Redhill.
Link to the Carers Support Service website
With more than 90 members of staff and over 60 volunteers, as well as a deidicated team of Trustees, Carers Support is committed to ensuring carers are recognised and listened to.

For more information call the Response Line on 0300 028 8888, email or visit

R & S Home Support Limited (Domiciliary care)
Contact number:  01444870559


Right At Home(Mid Sussex)

At Right at Home Mid Sussex our mission is to provide long-lasting, compassionate care and the best advice to our clients and their families, on the basis that everyone deserves to be treated well and to retain their dignity and independence.

Our highly-trained CareGivers are carefully matched to clients and our personalised services range from one hour of household support and companionship through to specialist care for dementia, learning disabilities or long-term medical conditions.   Our local team of friendly, reliable carers specialise in assisting people who may need a helping hand with day-to-day tasks in their own homes. Care is available from as little as one hour a day to 24 hours, seven days a week.
Suite 4b, Lion House, SM Tidy Industrial Estate, Ditchling, East Sussex, BN6 8SG
0771 307 0361   01444 686060

St Peter & St James Hospice Befriender Plus Project
The Befriender Plus Project supports carers of older people with a life-threatening illness in Mid Sussex.  The aim is to give dedicated time to the carer, for approximately 6 weeks, depending on their needs.  The ultimate aim is to relieve carer stress and enable them to maintain their own health, specifically their mental health.  The befriender works with the carer and the cared-for in their own home, providing practical help and a signposting service to help the carer access other major services.  Specific programmes of care are tailored to meet the needs of carers from minority groups.  Referral is via the hospice’s Community Palliative Care Nurse.  Contact 01444 471598, email or visit to the St Peter & St James Hospice website.